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About Us Payment Returns Support Shipping Our Model is simple. With the support of the world's leading OEMs, CMs and Resellers, Server Part Deals is able to offer the Enterprise value that is simply unseen in the marketplace. We have perfected our processes to better serve our clients by conducting hundreds of surveys to find out what really helps our clients and how we can make that possible for every transaction. We offer the best in class service when it comes to the basics like:
· Same Day Shipping
· Professional Packaging
· Warranty Claims without hassle
· Free Shipping
· Large Quantity Discounts and Flexibility
· Testing & Longer Warranties
· OEM/Compatible Solutions at a fraction of Branded pricing
Our process and model is proven successful with over 300,000 orders processed and 1000s of return customers. We invite you to experience the difference with Server Part Deals. Let's make a deal. PayPal is the preferred payment method.
The following payment methods, which are offered at eBay checkout, are allowed:
· PayPal
· PayPal Credit
· Credit card or debit card
· Apple Pay
· Google Pay
We generally list and advertise our lowest price, in some cases volume discounts are given. For clarification on any of our return policies, please contact us directly before purchase.
How do I return a product?
· Please contact ServerPartDeals through our eBay store to initiate a return. Please have the following information available.
- Order Number for the item being returned
- Serial number for the item being returned
- Details of reason for return
- Preference of replacement or refund
- Products exported outside the US require proof of malfunction for defective returns
Will I get a full refund?
· Unopened items can be returned within 30 days of purchase for a full refund as part of our satisfaction guarantee.
· Opened, used, tampered with, modified, or products damaged due to customer misuse/neglect that are returned will be rejected or charged restocking fee.
Note: RMA will be rejected if the item is tampered, not ours, modified.
· After 30 days, returns may be denied at our discretion. Any accepted returns (non-defective) after 30 days will have a restocking fee.
· Certain items, special orders, and large capacity SSD?s are subject to approval before full refunds will be granted.
It's past 30 Days from purchase. Can I still get a refund?
· For an RMA past 30 days, the item can only be returned for the following reasons under warranty.
- DOA
- Failure
· Items returned for DOA or Failure after 30 days will be tested upon receipt of the RMA. Any items that pass testing will be charged a restocking fee of up to 50%.
- ServerPartDeals will make every possible effort to return the drive and reduce the restocking fee if possible.
- ServerPartDeals will have full discretion on restocking fees.
- For items returned after 30 days and found upon testing to not be defective, the customer will provide for return shipping costs.
Replacements
How do I receive a replacement?
Replacement under ServerPartDeals warranty:
· Contact ServerPartDeals with your replacement request and reason for the request through your eBay account.
- If the item is no longer in stock and cannot be replaced within warranty, your order may be refunded.
- ServerPartDeals has the right to provide replacements or refunds and will make every effort to replace defective items.
- A defective product must be returned to ServerPartDeals within the specified warranty period for a replacement of the original product (if available), or refund of the original purchase price.
Under a manufacturer warranty
· Contact the manufacturer directly for warranty claims. If the manufacturer is unable to fulfil your warranty claim - contact us directly for support.
· Seagate claims can be made on the Seagate Website
· Western Digital claims can be made on the Western Digital Website, or on the HGST Website if not available from Western Digital
· HGST claims can be made on the HGST Website, or on the Western Digital Website if not available from HGST
Who pays for return shipping?
· ServerPartDeals will provide return shipping for items, within 30 days of purchase, being replaced within the contiguous United States if the item is received Dead on Arrival or Failed.
· These replacement reasons will be verified upon receipt of return.
· International replacement shipping charges are paid by the customer.
Warranties
How do I make a warranty claim?
· Your ServerPartDeals warranty can be claimed by contacting the RMA department. Please have the following information.
- Order Number
- Serial Number
- Reason for Failure/Defect
· Manufacturer warranties should be claimed directly with the manufacturer unless within 30 days of the purchase. We do offer support to help you through the process of the manufacture warranty claim.
· International orders and products exported outside the USA require proof of malfunction for defective returns
Do I receive a refund or replacement if I have a warranty claim?
ServerPartDeals will make every effort to replace items of warranty claims. If the item is not available for replacement and has a valid warranty, ServerPartDeals will issue a refund. If you need assistance, please contact us with the eBay 'Contact Seller' link at the top of this listing. We look forward to providing you excellent service.
CUSTOMER FEEDBACK
If for any reason you feel that we do not deserve a positive feedback, please contact us and allow us to improve your buying experience with us. Thank you! Most items have FREE two day shipping within the Continental U.S. - All orders ship from our Sanford, Florida Warehouse location. Please check the item listing details for shipping options.
· We offer other shipping options such as Overnight, Second Day and Expedited (3 Days)
· Tax will be assessed for applicable shipments as required by law. Tax will be calculated at checkout.
· Upon confirmation of payment, your item will be processed and shipped out the same day if the payment was cleared before 3pm EST. If not, it will be shipped the next business day.
· Tracking number will be emailed to you once the item has been processed and shipped.
· Please contact us if you have not received your tracking number or confirmation of delivery after 2 business days.
Undeliverable Locations
· Any shipping carrier locations including UPS and FedEx stores.
· Freight Forwarders
· Hotels
· P.O Boxes
Are import duties and taxes included in my shipping costs?
· We use eBay's International Shipping Program for International Orders.
· The buyer is responsible for settling all charges or fees in order for customs to release the shipment and have it delivered to them.
Can I change my shipping address?
· If you want to change your shipping address after you've placed an order, you must cancel the order and place a new order with the correct shipping address.
· If purchased via PayPal, ServerPartDeals will only ship to the PayPal verified address
What shipping carriers does ServerPartDeals use for international orders?
· We use eBay's International Shipping Program for international orders. Orders are shipped to eBay's processing facility and shipped to you by eBay.
Late Delivery
· If your order tracking number has a delivery date not as expected, please contact ServerPartDeals for assistance.
Lost or Damaged on Delivery
All shipping labels generated by ServerPartDeals.
· If your item was lost in transit by the shipping carrier, please immediately contact us to file a claim with the carrier.
· If your package shows signs of physical damage or your item arrived physically damaged, you must contact us within 3 days of receipt to file a claim.
For shipping labels generated by a third party, file a claim directly with the carrier. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy. We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
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